Frequently Asked Questions

Can you activate my payment terminal(s)?

We are happy to activate your payment terminal. Please send your request via email to support@nayaxbenelux.nl, including the serial number of the payment terminal. Your request will be processed on the same day. It is not possible to request activation by phone due to necessary verification requirements.

Can you change the 'default credit'?

If you would like to change the default credit amount on your payment terminal, please send your request via email to support@nayaxbenelux.nl, including the serial number of the payment terminal, or contact us by phone at +31 (0)252 744 040. We will adjust the amount for you. The default credit amount must be equal to or higher than the most expensive item in the machine.

Why is the Nayax terminal not working?

When your Nayax payment terminal is not working, there could be several reasons. We are happy to help you diagnose the issue. Please contact support at support@nayaxbenelux.nl or +31 (0)252 744 040. Provide the following information via email or phone: What exactly is not working? Are there any indicator lights? Does the terminal start up? Is there text on the screen? What is the serial number of the terminal?

Why is the display showing "Cash only"?

This message can appear for two reasons. There may be no communication between the machine and the Nayax terminal because the machine is not correctly configured or because the vending machine is not properly closed. Additionally, there may be no internet connection available for the Nayax terminal. We recommend checking both situations. If the problem persists, please contact support at support@nayaxbenelux.nl or +31 (0)252 744 040.

How do I check the connection of the Nayax terminal?

Check the antenna and the placement of the SIM card. Turn off the terminal and remove the SIM card. After 5 minutes, reinsert the SIM card and turn the terminal back on. If you still do not have a connection, please contact us to check the RSSI value. The RSSI value can also be checked in the menu under 'device info'.

How do I get my replacement Nayax terminal activated?

To activate your replacement Nayax terminal, we kindly ask you to send an email to support@nayaxbenelux.nl with the serial numbers of both the old and the new device. We will then make the necessary changes for you.

Why have I not received my payment?

If you have not received a payment, please contact us via email at support@nayaxbenelux.nl or by phone at +31 (0)252 744 040 so we can rectify the issue.

Why is my unit not accepting debit cards (contactless)?

If your terminal does not accept contactless payment cards, this may be due to a required update or a configuration adjustment. For support, please contact us at support@nayaxbenelux.nl or +31 (0)252 744 040.

Why are some card payments rejected?

Card payments can be declined for various reasons. The contactless limit may have been exceeded, the card brand may not be accepted by Nayax, or there may be insufficient funds in the bank account.

How long does an average transaction take?

Processing transactions typically takes about 7 seconds. If a transaction takes longer than 12 seconds, it may indicate connection issues. In that case, check the internet connection of your terminal and contact support at support@nayaxbenelux.nl or +31 (0)252 744 040 if the problem persists.

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